Privacy Policy

Recall MedSpa ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (recallmedspa.com) and use our missed call recovery services.

We may collect the following types of information:

• Account Information: Clinic name, contact details, and profile data you provide when creating a Recall account.
• Usage Data: Information about how you interact with our services, including dashboard usage, features used, and timestamps.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Call & SMS Data: Missed call records, SMS delivery statuses, and booking link click-through data processed through our Twilio integration.
• Communications: Information you provide when contacting us for support or signing up for our service.

We use the collected information for the following purposes:

• To provide, maintain, and improve our services
• To process transactions and manage your account
• To send you technical notices, updates, and support messages
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations
• To analyze usage patterns and improve user experience

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors who assist in operating our services, subject to confidentiality agreements.
• Infrastructure Partners: Partners like Twilio who provide telephony and SMS infrastructure services.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

Call records and SMS data processed through our service are stored securely and used solely for the purpose of providing missed call recovery services. We do not share caller phone numbers or SMS content with any third parties beyond our infrastructure partner (Twilio) required to deliver the service.

We use cookies and similar tracking technologies to collect usage data and improve our services. You can control cookie preferences through your browser settings or through the cookie consent banner on our website.

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at privacy@recallmedspa.com.

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. Call logs and SMS records are retained for 12 months unless you request earlier deletion.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

If you have questions about this Privacy Policy or our data practices, please contact us at:

Recall MedSpa
Email: privacy@recallmedspa.com